Privacy
This page explains the information Reply Kindly handles when people use our website or when a business uses Reply Kindly to collect post-appointment feedback.
Last reviewed: 19 September 2026
This privacy information covers Reply Kindly’s marketing website, product accounts, and the customer-feedback service. Feedback requests are sent by businesses using Reply Kindly; those businesses remain the primary point of contact for questions about their customer relationship.
A feedback recipient can use the privacy link in their request to understand how that business is using Reply Kindly for the feedback workflow.
A business using Reply Kindly may provide account information, booking or appointment identifiers, customer contact details, appointment-completion times, branding details, and feedback responses. Reply Kindly uses this information to schedule and deliver feedback requests, collect responses, display feedback, and provide agreed integrations such as APIs, exports, and webhooks.
When someone visits the website, standard technical information needed to deliver and secure the site may be processed by the hosting and infrastructure services used to operate it.
If you received a feedback request, contact the business that sent it first. They can explain the appointment and their customer relationship. If your question concerns Reply Kindly’s service or this website, contact hello@replykindly.com.
This page is a product privacy overview and should be reviewed with the business’s customer agreement and applicable privacy obligations before launch in a new jurisdiction or for a new category of personal information.
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