Customer feedback, on autopilot
Every appointment leaves an impression. Make it visible.
Reply Kindly turns every completed appointment into a simple NPS check-in, so you can catch unhappy customers early and see how your business is really doing.
Try it for 30 days or 100 accepted follow-ups. No credit card required.
No campaigns. No chasing. Just a better follow-up.
The appointment wraps
Your booking system lets us know the visit is done.
We check in
The customer gets one simple question at the right time.
They tell you how it felt
A quick NPS score, plus an optional chance to say more.
You get the picture
See the feedback, the trend, and anyone who may need attention.
A smaller setup
From “we should get feedback” to “we know.”
Reply Kindly keeps setup deliberately small, so the feedback process can become part of the appointment workflow instead of another job for the team.
See plans and start free- Connect your booking system or send completed appointments through the API.
- Choose when the feedback request should arrive.
- Let the feedback follow each eligible appointment.
For the people responsible
Set it once. Let the real story find you.
Check in when you need to know whether customers are happy, whether that is changing, and whether someone had a poor experience. No additional admin work required.
Start collecting feedback- Feedback that follows every appointment
- A simple pulse on customer sentiment
- The comments behind the score
- A heads-up when someone is unhappy
- No lists to upload
- No campaigns to keep alive
Built for a quick check-in
The unhappy moments shouldn’t hide in a chart.
Open Reply Kindly, scan the latest feedback, and quickly see whether there is anyone you should follow up with. It is designed to feel more like an inbox than a reporting project.
Example: a quick morning check-in
4/10 · Detractor
“I waited nearly half an hour.”
10/10 · Promoter
“Everyone was fantastic.”
Low score, clear next step
When a low score arrives, the next step is clear.
Reply Kindly helps the right person see the context quickly. Your team stays in control of the customer conversation.
- Read the score and comment alongside the customer and appointment context.
- Decide whether the customer needs a response.
- Follow up in the way that makes sense for your business.
A better ask
A tiny question. A much clearer picture.
No account. No long survey. No unnecessary questions.
- 0–6What could we have done better?
- 7–8What would have made your experience a 9 or 10?
- 9–10What did we do especially well?
One request. The whole feedback loop.
POST /v1/follow-ups
{
"externalAppointmentId": "booking_83921",
"customer": {
"externalId": "customer_281",
"name": "Jane Smith",
"email": "jane@example.com"
},
"completedAt": "2026-08-21T02:30:00Z"
}We take it from here
Send the completed appointment once. Every part of the feedback loop is ready to move.
- timing
- email delivery
- reminders
- response collection
- NPS classification
Your feedback should travel well.
Feedback should be useful where your team already works—not locked inside another tool.
Useful in Reply Kindly.
Useful everywhere else, too.
- REST API
- Webhooks
- Structured feedback records
- External appointment IDs
- External customer IDs
- Exportable data
Trust is part of the ask.
Recognisably yours
Send feedback requests with your business name and logo, so customers know exactly who is asking.
Useful wherever you work
Download feedback as CSV, query it through the API, or receive signed webhooks in the systems you already use.
Permission before promotion
When a customer leaves a great comment, request approval for the exact wording and name before using it as a testimonial.
Built for platforms
Turn appointment completion into a customer-experience feature.
Make thoughtful follow-up part of the product your customers already rely on.
Explore platform integrationscomplete
in
Different by design
Less survey admin. More useful feedback.
Move from campaign maintenance to a dependable feedback loop that follows the customer experience.
| Traditional survey software | Reply Kindly |
|---|---|
| Create campaigns | Let appointments do the triggering |
| Upload customer lists | Use the booking system you already trust |
| Build questionnaires | Ask one focused question |
| Manage send schedules | Let the timing take care of itself |
| Analyse complex reports | See what deserves attention |
| Data lives in the survey tool | Keep clean, portable feedback data |
Practical guidance