For booking platforms
Your platform knows when the appointment ends. We know what comes next.
Send a completed appointment. Reply Kindly turns it into a branded feedback moment, then gives the structured response straight back to your product.
schedule → email → reminder → response → feedback
Talk about platform fitCS
Central Salon89% response health
↗LB
Little Bird Clinic92% response health
↗+22
More accountsEach separately configured
Designed to fit your product
Your brand. Your accounts. Your feedback data.
- One platform API key supports all of your downstream accounts
- Clean downstream isolation via externalAccountId
- A branded sender name and logo for each downstream account
- Structured feedback through the API, webhooks, and CSV export
Keep it in your product
Keep the experience where it belongs.
Your platform can use Reply Kindly as the feedback engine while keeping the appointment, customer relationship, and product experience where they belong: with you.
Schedule→Email→Reply→Feedback
Small first integration
A first integration that stays small.
- Create one platform API key
- Map each business to your externalAccountId
- Verify the flow safely with a test key, then send live completed appointments
- Read feedback through the API or receive it through webhooks
Example request
POST /v1/follow-ups
{
"externalAccountId": "salon_123",
"externalAppointmentId": "booking_83921",
"customer": {
"email": "jane@example.com"
},
"completedAt": "2026-08-21T02:30:00Z"
}