NPS software for appointment-based businesses.

How event-triggered NPS works

Your booking system or platform sends Reply Kindly a completed appointment. Reply Kindly schedules the feedback request, sends a simple NPS question and optional follow-up, then records the response.

The result is a repeatable feedback loop tied to a real customer interaction rather than a one-off mailing list.

• ✓A completed-appointment event starts the workflow.
• ✓Customers answer one 0–10 recommendation question and can add context.
• ✓Teams can review recent feedback, NPS, comments, and detractors.
• ✓Developers can read structured results through the API, webhooks, or CSV export.

Who it is for

Reply Kindly is designed for businesses that deliver appointments, services, or visits—and for the booking platforms that serve them. It is a strong fit when the system of record can tell us when an appointment has finished.

It is intentionally focused. If your program needs broad multi-question research, manually curated audiences, or a large campaign calendar, a general-purpose survey platform may be the better fit.

What owners and operators get

Owners do not need to become survey experts. They need to know whether customers are generally happy, whether that is changing, and whether anyone had a poor experience. Reply Kindly keeps those answers close to the latest feedback.

Operators need to move quickly when feedback arrives. Recent comments, NPS segments, and appointment context make it easier to identify a customer who may need attention without digging through a large reporting surface.

Why the workflow is different from a campaign

A campaign starts with a list and a sending decision. An event-triggered workflow starts with the customer experience itself. That keeps the request close to the appointment and removes repeated operational work from the team.

The goal is not more dashboards. It is a clear view of how appointments went and which customers may need a response.